Waxed Canvas Roll-Top Expedition Backpack | TORRES

Thank you for visiting and shopping at Heikishop! We’re excited to offer Free Worldwide Shipping on all orders—no minimum purchase required.

🌍 Shipping Destinations

We proudly ship worldwide. Wherever you are, we'll get your order to you at no extra cost.

📦 Order Processing Time

• All orders are processed within 1–3 business days.

• Orders are not shipped or delivered on weekends or holidays.

🚀 Estimated Delivery Times

We work with trusted carriers to ensure safe and timely delivery. Estimated shipping times:

       🇺🇸 🇨🇦 North America: 10-15 business days

       🇪🇺  EU: 7-15 business days

       🇦🇺 🇳🇿 Oceania: 10-20 business days

       🇸🇬 🇰🇷 🇯🇵 Asia: 10-20 business days

       Rest of the World: 15-30 business days

Please note: These are estimated time frames and can vary depending on customs and local postal services.

🌐 Tracking Your Order

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking info to update.

📦 Customs, Duties & Taxes

We cover basic shipping costs, but customs or import duties (if any) may be applied by your country’s regulations. These fees are the responsibility of the customer.

💬 Questions?

If you have any questions about your order or shipping details, Feel free to contact us at [your email address] — we're more than happy to help!

Your satisfaction is important to us! However, if you do not like your product, you have 30 days after receiving your item to request a return.

📧 Step 1: Contact us at info@heikishop.com to let us know you’d like to make a return. We'll provide you with all the details needed.

📦 Step 2: Ship the order once your return is accepted.

💳 Step 3: Once your return is received and inspected, we will refund your order to the payment method used during your order.

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