FAQ

Canvas:

Our bags are crafted from natural materials

Caring for your bags doesn’t call for elaborate rituals or special products. These simple habits take just a few moments but deliver lasting benefits:

• General Care

－After each use, gently brush away any surface dirt or dust

－Brush in one direction

－Handle your look with clean hands to prevent transferring oils and dirt

－Avoid overcrowding your bag, which can distort its shape

• Spot Cleaning

－Address spots and stains immediately

－Use a white cloth dampened with mild soap and warm water to dab gently – never rub aggressively

－Take extra care around the leather trim and logo patch

－Avoid getting the unlined interior too wet

－Allow to air dry completely at room temperature

• Surface Protection

－Keep away from rough surfaces

－Protect the leather trim from excess water exposure

－Watch for color transfer, especially with light-colored canvas

－Handle the gold-plated hardware with care

－Address any fraying promptly

－Do not use any detergents, soaps, or solvents on any area of the canvas or leather material.

Leather:

Daily Maintenance

• After each use, gently wipe the surface with a clean, dry cloth
• Store in a dust bag when not in use
• Keep away from direct sunlight
• Avoid placing your bag on rough or dirty surfaces

Deep Cleaning Steps

• What you'll need:

Soft cotton cloth

Distilled water (or sodium-free seltzer water)

Mild bar soap

Clean, dry cloths for drying

• Cleaning steps:

Slightly dampen your cloth with distilled water

Apply a small amount of mild soap to the cloth

Clean in gentle circular motions

Wipe with a clean, damp cloth until no soap remains

Allow to dry completely at room temperature

What to Avoid

• Avoid contact with dyes (pens, lipstick, newspaper)
• Keep away from harsh chemicals and solvents
• Don't use heat (aka. Blow dryers) to dry your bag

If you’d like even more specific advice, our customer care team is ready to help with your care questions.